Scheduling:

The Scheduling module measures a candidate’s ability to maintain the schedules of self and others by setting appointments and cross-referencing availabilities. A candidate with scheduling skills sets and updates agendas, itineraries, or programs of events.

Customer Focus & Orientation:

The Customer Focus & Orientation module measures a candidate’s ability to display a good-natured and cooperative demeanour when dealing with others in challenging situations.

A candidate with basic customer focus and orientation skills demonstrates sensitivity to others’ needs and a willingness to address their concerns.

Job Overview

Appointment scheduling, provide prompt, courteous and efficient service which exceeds customer expectations. Provide VIP service from beginning to end of interaction.